FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shopping Information
What products does Everpergo offer?
Everpergo specializes in all-aluminum louvred pergola systems, including P120, P180, and P180 Pro models. Our pergolas are available in multiple sizes, colors, and configurations, with options for manual or motorized louvers, freestanding or wall-mounted installations, and optional accessories such as LED lighting, wind blinds, and glass doors.
Are your pergolas suitable for Australian conditions?
Yes. All Everpergo pergolas are engineered specifically for Australian environments, using premium 6061-T6 aluminum alloy. They are designed to withstand harsh sun, heavy rain, strong winds, and demanding outdoor conditions.
Do you have standard sizes or custom options?
We offer a wide range of standard sizes, including 3×3m, 3×4m, 3×5m, 4×4m, and larger sizes such as 3×6m, 4×6m, and more on selected models.
Custom sizes are also available upon request—please contact our team for project-specific requirements.
Can I view the products before purchasing?
Yes. We have a local warehouse and showroom in Dandenong, Melbourne, where customers can view selected pergola systems and finishes. Appointments are recommended for personalized assistance.
Do you provide installation services?
We supply pergola systems designed for easy modular installation. While we do not directly provide installation services, we can recommend experienced installers and provide detailed installation guides and technical support.
How long does delivery take?
With local Australian stock, most orders are dispatched quickly. Delivery times vary depending on location, product availability, and order size. Our team will confirm estimated delivery time once your order is placed.
Payment Information
Below are some of are common questions about Payment Information
What payment methods do you accept?
We accept major payment methods, including:
- Credit & Debit Cards (Visa, Mastercard)
- Bank Transfer
Additional payment options may be available at checkout.
Is my payment secure?
Yes. All payments made on everpergo.com.au are processed through secure, encrypted payment gateways to ensure your personal and financial information is protected.
Do you offer payment plans or financing?
Payment plan or financing options may be available depending on the order value. Please contact our sales team for the latest available options.
Will I receive a tax invoice?
Yes. A tax invoice will be issued for all purchases and sent via email after payment confirmation.
Order Returns & Warranty
Below are some common questions about
Order Returns & Warranty
What is your return policy?
Due to the size and nature of pergola systems, returns are assessed on a case-by-case basis. If there is an issue with your order, please contact us as soon as possible so we can assist.
Can I return a pergola if I change my mind?
Change-of-mind returns may be accepted for unused, uninstalled products in original packaging, subject to approval. Return shipping costs and restocking fees may apply.
What if my product arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery with photos and order details. We will arrange a replacement, repair, or appropriate solution as quickly as possible.
Do your pergolas come with a warranty?
Yes. Everpergo pergolas are backed by a manufacturer’s warranty covering structural components and materials. Warranty terms vary by model and component. Full warranty details are available upon request.
How do I contact customer support?
You can contact our team via:
- Website contact form
- Email or phone listed on everpergo.com.au
Our professional support team is available to assist with pre-sales advice, technical questions, and after-sales service.